When the Documented Requirements Just Don’t Provide the Story That Needs to Be Told and Other Not-So-Short Stories of Woe

So here’s a challenging situation that Insight Quality (IQ) came across a year or so ago when working for a large Fortune 10 client.  I want to illustrate this problem for a number of reasons.  First, I want to share … Continue reading

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The “P” Word

Process. NO!  WAIT!  DON’T LEAVE!  COME BACK! Why is it that anytime the word “process” is mentioned, it seems that everyone turns tail and runs…?  It never fails.  I think that people, quite frankly, are scared of the word “process.” … Continue reading

Posted in blog, featured, IT process, process, quality assurance | 20 Comments